Frequently Asked Questions
Everything you need to know about your Mindful Souls journey.
Where do you ship from and how long does delivery take?
We ship directly from our European fulfillment centers. Standard delivery typically takes 3-7 business days depending on your specific location within the EU.
What materials are used in your jewelry and apparel?
We prioritize ethical sourcing and high-quality materials. Our jewelry features genuine natural stones and hypoallergenic metals, while our apparel is crafted from soft, sustainable fabric blends.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.
Are the crystals and gemstones authentic?
Yes, all crystals and gemstones used in our products are 100% authentic and ethically sourced. Each piece is unique, just like the person wearing it.